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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Sutz

December 8, 2025

4  out of  5
rating by Robert Sutz
"You might think a rating of 4 stars is not exemplary, but I’ve not had a claim to actually find out how good this agency is. Based on the 5star customer service, competitive pricing and attention to my needs, and the knowledge of the product they represent, I can only expect a stellar experience should I have to contact them with an insurance claim. If you live in the area and you believe in supporting local businesses that support the local community, look no farther, and bring your insurance needs to this State Farm office. You won’t be sorry. Sincerely Bob"
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Thomas Rhodes

December 5, 2025

5  out of  5
rating by Thomas Rhodes
"I've worked with both Trish and Traci over the past 5 years and have nothing but good things to say. Most recently had some quick (more accurately 'last-minute' due to poor planning on my part) deadlines to meet with home and auto coverage and they took care of me professionally with time to spare!"
We responded:
"Thank you for letting us know you are happy with your experience at our State Farm office, Thomas! We're excited to bring you on board and look forward to continuing to exceed your expectations 😊"
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Edson Greg

December 5, 2025

5  out of  5
rating by Edson Greg
"Trish McCartney-State Farm has been a great company to work with. They not only provided me with the insurance that I need but have gone above and beyond to help me cancel with the terrible company I was with. Im so glad I switched."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know we were able to help transition you to our State Farm office. We appreciate your trust in us and will continue to earn it!"
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Benjamin Meyer

October 24, 2025

5  out of  5
rating by Benjamin Meyer
"Trish is very knowledgeable about life insurance and the policies they offer. She shows a lot of compassion and commitment making sure you have the right amount of coverage. Highly recommend!!!"
We responded:
"Thank you, Ben! Life insurance is definitely important and it's a privilege to be able to help people find the plan. We appreciate your review!"
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Douglas Williamson

October 17, 2025

5  out of  5
rating by Douglas Williamson
"Six years of excellent service. Hard to have to make a change as we moved out of state."
We responded:
"Thanks for the positive review, Doug. We will surely miss you, it's been a pleasure! Safe travels and all the best on your next journey."
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wo pad

October 14, 2025

5  out of  5
rating by wo pad
"Woke up at 2am with the police telling me my car had been stolen,insurance agency didnt open until 8:30am but I called and left a message anyway,by about 10am or so I already had a rental set up ready to go. They were super fast and all the ladies that work there are very nice,Especially Trish."
We responded:
"We're so sorry that happened! But we’re glad we were able to assist you and get you back on the road. And we very much appreciate you taking the time to let us know of your experience! Trish and Team 😊"
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Joe Leite

October 8, 2025

5  out of  5
rating by Joe Leite
"Melissa Dooley and I worked together to transition my home and vehicle from an out of state move. Melissa is knowledgeable, friendly, and was able to efficiently handle all our needs. I would highly recommend Melissa, Trish McCartney, and the State Farm team for your insurance needs. I know you will enjoy working with them! JL Marblehead, OH"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Melissa; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Welcome to the North Coast! 😊"
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Jacque Burns

October 2, 2025

5  out of  5
rating by Jacque Burns
"Trish is very knowledgeable with the life and disability insurance with many years of experience with state farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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tricia zwirner

September 27, 2025

5  out of  5
rating by tricia zwirner
"Trish and her team are fantastic to work with—professional, efficient, and truly attentive to your needs. They make the entire process seamless and stress-free. I highly recommend Trish and wouldn’t consider going anywhere else!"
We responded:
"We appreciate your thoughtful review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. Melissa, Traci, Tracy, and I are here to help! 😊"
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Jim Docs

September 25, 2025

5  out of  5
rating by Jim Docs
"Trish is a true insurance professional. I'm proud to know her!"
We responded:
"Thank you, Jim! That means a lot to me from someone whom I respect. It's always been a privilege to work with you!"
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Mary Anderson

September 25, 2025

5  out of  5
rating by Mary Anderson
"Awesome service!! Melissa was very professional and my claim filed right there and then. By the time I arrived at Ken's Body Shop, claim was there. Ken's Body Shop also ordered my rental car!! When I deliver my car, rental car will be right there for me. State Farm, Melissa, Trish McCartney and Ken's Body shop. Thank you so much for making this experience go smoothly."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office, State Farm, and Ken's. We strive to make your life simple. If you ever have any questions or need assistance, we’re here to help! "
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Aimee Slater-West

July 18, 2025

5  out of  5
rating by Aimee Slater-West
"Top notch care and customer service. See Trish for your investing, retirement and insurance needs. She is good at tailoring your policies to what you actually need. Melissa and Tracey are fantastic too! Give them a call and see how they can help!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you, Aimee!"
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Andrea

July 5, 2025

5  out of  5
rating by Andrea
"Trish was so helpful in my switch to State Farm! Her kindness and knowledge made the whole process go smoothly. I am so glad to have her as my agent."
We responded:
"We're so glad we could help, Andrea! And we appreciate your kind words as well. Grateful to be your agent!"
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Julie McConahay

June 24, 2025

5  out of  5
rating by Julie McConahay
"Trish McCartney is the best state farm agent I have ever had. I have been with State Farm for over 80 since 1980. She is so very kind and goes out of her way to help a client. she goes out of her way to be helpful, and she really knows the insurance business. I truly appreciate her kindness and how helpful she is. She certainly is an asset for State farm. I am so grateful to have her as my agent, and believe me when I say, the ladies that work in her office are very friendly and helpful as well!"
We responded:
"Thank you for the props, Julie! I'm glad I was able to help with your claim, I appreciate your trust in me and my team. It's a pleasure working with you as well!"
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Erica O'Neal

April 14, 2025

5  out of  5
rating by Erica O'Neal
"I have had all great experiences with Trisha McCartney and State Farm. They’re always very helpful with changes and information whenever I call. Always friendly and go above and beyond every time I need something. Would recommend to anyone."
We responded:
"Thanks, Erica, Tracy, Melissa and Kelly really are a dream team, we appreciate you letting us take care of your insurance - and posting this review!"
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Renee Konzen

February 16, 2025

5  out of  5
rating by Renee Konzen
"Trish McCartney, Melissa and Traci were amazing in helping us with our fire issues and damage. I turned to them for all questions. They reached out to me to check on things. I was so impressed! I knew that they really cared and I am very grateful. They helped with all the stress. Thank you so very much. They all work together as a team for their clients."
We responded:
"Thank you for the kind and thoughtful review, we are so glad we could help during that stressful time. And thank you for the cake, it was delicious and completely unexpected, and very much appreciated! We are grateful that you trust us with your insurance and value you very much :)"
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Heather

February 3, 2025

5  out of  5
rating by Heather
"Absolutely impressed with the staff here! They have treated us like family and made our experience fun! Thank you Trish and staff!"
We responded:
"We appreciate your awesome review, Heather, and it's our pleasure to assist you! I'm so glad to hear you had a great experience with our State Farm office and look forward to working with you in the future. Be sure to let us know if there's anything else we can do, we are here to help! "
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Bruce Buckingham

January 12, 2025

5  out of  5
rating by Bruce Buckingham
"Everyone at this office has always been extremely helpfull and will make sure all of your questions have been answered. Best around!"
We responded:
"Thanks, Bruce! We appreciate your business and enjoy working with you :)"
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Andrew Cordas

December 24, 2024

5  out of  5
rating by Andrew Cordas
"Trish is AWESOME!"
We responded:
"Thanks, Andy, we enjoy working with you, too! :)"
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Juĺie Scott

October 5, 2024

1  out of  5
rating by Juĺie Scott
"I thought I got a bundle pack. Billed separately. Took my money under false pretenses"
We responded:
"Julie, I'm sorry you had that experience. Our records don't show that we insure you. If you are insured under a different name, please give our office a call at 419.734.2715 and allow us to address your concern or get you to the proper State Farm agent if not. We certainly want to correct this if possible! Thanks, Trish"
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Craig Jensen

June 21, 2024

5  out of  5
rating by Craig Jensen
"Tracy and others at this office were very helpful in adding coverage to my Home Owner's policy, and then helping me pay for it directly so as to not impact my mortgage escrow calculations for this year. Thank you so much!"
We responded:
"Thanks, Craig, Tracy loves to help and I will make sure she knows you gave her a shout out. We appreciate you - and your review!"
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Aimee Monday

June 7, 2024

5  out of  5
rating by Aimee Monday
"Staff are very friendly and work hard to try to save you money. Appreciate all the help!"
We responded:
"Thanks, Aimee, we appreciate you taking the time to fine tune your insurance portfolio with us! "
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Jessica Belkofer

May 16, 2024

5  out of  5
rating by Jessica Belkofer
"I’ve had a couple of last minute changes that have come up in the last year with my State Farm policy and every time I have needed assistance or help, I’ve reached out to Melissa directly and she goes above and beyond to get me all the information I need and is very prompt with getting back to me and making any changes! She is the absolute best!!"
We responded:
"Thank you, Jessica! Melissa is always happy to help and I'm so glad you took the time to give her a shout out. She truly does enjoy helping you with your insurance portfolio!"
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Melissa Wagner

May 4, 2024

5  out of  5
rating by Melissa Wagner
"I recently called the office for an insurance quote on home, auto, motorcycle & trailer. Tracy and Kelly were very helpful and informational on getting my husband and I a better rate than our previous company."
We responded:
"That's great to hear, Melissa, I'm so glad we could help you out with your insurance package! We especially appreciate you giving a shout out to Tracy and Kelly by name, we are proud of what we do and appreciate you trusting us! "
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Nicholas Adams

May 3, 2024

5  out of  5
rating by Nicholas Adams
"Trish was great. She was detail oriented and got everything I wanted accomplished. 10/10 would use again."
We responded:
"Thanks, Nick! It was great working with you and tailoring your insurance to you. Enjoy that motorcycle!!!"